Refund Policy

We have a 90-day Money Back Guarantee policy meaning you have 90 days after receiving your products to request a return if you are unsatisfied. We will provide a full credit for the amount paid by you, less our shipping costs.

Eligibility for Store Credit Refund:

  1. Timeframe: Refund requests must be made within 90 days of purchase.
  2. Product Usage: At least 50% of the product must be used to allow sufficient time to evaluate its effectiveness.
  3. Proof of Purchase: A valid order number or receipt is required.
  4. Shipping Costs: Refunds apply to the product(s) only; shipping costs are non-refundable.
  5. Return Policy: The product must be returned at the customer’s expense before the refund is processed.

How to Request a Refund:

  1. Email fetch@petdrs.com.au with your order details, the product(s) you wish to refund, and a brief explanation of why the product didn’t work for your pet.
  2. Our team will review your request and provide further instructions.
  3. Once approved, store credit (minus shipping costs) will be issued to your account for future purchases.

ii) Fair Use: We recognise that while our products work well for many, they may not suit everyone due to individual differences. Some products provide quicker results, while others may take longer. If you wish to return a product, our experienced team may suggest continuing use for longer. Remember, if symptoms persist, it’s always best to consult your veterinarian for further advice. 

iii) Request Period: Return requests must be submitted within 90 days of purchase. Please contact our support team at fetch@petdrs.com.au to arrange the return of any products to our facility.

Incorrect Address: Please carefully check the shipping address you submit to us. If you have accidentally entered an incorrect address, please reach out to fetch@petdrs.com.au as quickly as possible and we will try to change the address.

Other returns: in the event that a product arrives damaged, or faulty, please contact us at fetch@petdrs.com.au to assess any damage or fault and to work on a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution. We will provide you with an exchange, repair or refund (as applicable).